"My 99 Durango broke down with a major coolant leak. Spoke with Bruce Bannon who patiently and calmly walked me through the details that he needed to get to me as soon as possible with the right kind of truck. Explained to me in a clear descriptive manner about the charges involved. Arrived on time as promised, quickly but carefully loaded up the Durango to take to the local dealership of my choice in a direct and timely manner. Very helpful and courteous making a difficult time a little easier. Highly recommended!"